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REC Enterprises LimitedIntelligent solutions. Real business impact.
Proudly serving the Caribbean

Smart conversations.
Stronger businesses.

AI-powered voice, WhatsApp, SMS and workflow solutions that help businesses engage customers, improve responsiveness and operate more efficiently—24/7.

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✓Always available
✓Instant responses
✓Natural conversations
✓Better outcomes
REC-AI voice, WhatsApp, SMS, reservations and business automation solutions serving the Caribbean
The REC-AI portfolio

Customer communication that works quietly in the background

Each solution addresses a distinct business challenge and can operate independently or as part of a connected customer-engagement strategy.

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REC-AI Front Desk

An intelligent voice receptionist that answers calls, handles routine enquiries, captures messages and supports appointment requests.

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REC-AI Connect

An intelligent WhatsApp engagement assistant that provides consistent answers, captures enquiries and supports customer requests.

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REC-AI Outreach

A managed SMS campaign service that helps organisations reach customers, encourage action and measure engagement.

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REC-AI Workflow

Practical workflow automation and intelligent integration that reduce repetitive work and improve operational efficiency.

“We are not in the business of deploying artificial intelligence. We are in the business of designing better customer experiences.”Our philosophy
About REC

Business value before technology

REC Enterprises Limited is a Trinidad and Tobago–based provider of intelligent customer communication solutions for small and medium-sized businesses throughout the Caribbean.

We begin with the customer experience and the operational outcome—not the technology. Our solutions thoughtfully combine human expertise with artificial intelligence so businesses can respond more consistently, recover valuable time and create stronger customer relationships.

Our story

Built from experience at the intersection of technology and customer service

REC Enterprises was founded on a simple belief: technology alone does not transform a business. Lasting value is created when organisations improve how work is performed and how customers experience the business.

After more than four decades working across technology, telecommunications, financial services, digital transformation and customer experience in the Caribbean, founder Richard Estrado created REC to make practical, enterprise-quality communication capabilities accessible to smaller organisations.

Our ambition is focused: to become the Caribbean’s most trusted partner for practical improvements in customer communication and operational efficiency.

1
Understand

Learn the business, customer journey, challenges and definition of success.

2
Design

Create a practical customer communication workflow around measurable outcomes.

3
Implement

Configure, test and deploy carefully with the business team.

4
Improve

Measure, learn and refine as customer needs and operations evolve.

Let’s build the future of your business.

Tell us where customer communication is creating friction. We’ll help identify the simplest solution that creates measurable value.

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